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FAQ

Do I have to check-in every Sunday?

Yes. Checking-in  your child ensures his/her safety before, during and after Heroes Gate. Starting at 8:45am (9:00am service) and 10:45am (11:00am service), you can check-in at the Heroes Gate welcome desk, or at one of the self check-in stations. Pick up a card for the self check-in stations at the welcome desk.

Why do I sign in at my child’s classroom?

  1. In case of a lost nametag we can easily verify who the child is allowed to be released to.
  2. Because children are constantly being dropped off and picked up, in case of an emergency, it gives the volunteers an accurate list of who is in the room at the time of the emergency.

Why are some classrooms “closed”?

There are two reasons why classrooms become “closed.”

  1. Our classrooms have a posted “maximum capacity” outside each room, which includes the total number of children and adult volunteers. The architects, according to room measurements, and in accordance with fire code, determined this number. When maximum capacity is reached we announce that the room is closed.
  2. If the scheduled volunteer ministers are absent or if we feel more adult supervision is needed, we will “close” a room. We seek to provide an environment where each child feels safe, connected, and engaged.

Parents are welcome to put their child’s name on a waiting list outside their classrooms. When and if space becomes available we will send a text message to let parents know. Activity Bags are also available at the Heroes Gate welcome desk with materials to help keep kids occupied while they’re waiting.

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"Thank you for this ministry! It has transformed my life in some really radical ways. God has broken down so many barriers and exposed so many lies that have taken some serious burdens from my heart. It has given me hope, freedom and purpose I never could have imagined possible."

– Jenny, from Wisconsin